Shipping Policy

At Orvion Express, we are committed to delivering your orders quickly, safely, and efficiently across Pakistan. Please read our shipping policy carefully to understand our shipping procedures and delivery timelines.

Shipping Coverage

We currently deliver to all major cities and regions across Pakistan through trusted courier partners.

Order Processing Time

• Orders are usually processed within 1–2 working days

• Orders placed on weekends or public holidays will be processed on the next working day

• During sales, promotions, or high-order volume periods, processing times may be slightly delayed

Delivery Time

Estimated delivery times are:

• Major Cities: 2–4 working days

• Remote Areas: 4–7 working days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or unexpected circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order details

• Occasionally, we may offer Free Delivery Promotions for limited periods

Shipping charges are non-refundable once the order has been dispatched.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan for eligible orders.

Please ensure:

• Your contact number and address are correct

• Someone is available to receive the parcel at the time of delivery

Order Tracking

Once your order is shipped:

• You may receive a tracking ID via SMS, WhatsApp, or email

• Tracking updates depend on courier partner systems and availability

Delayed Deliveries

While we aim to deliver all orders on time, delays may occur due to:

• Courier service issues

• Weather conditions

• Public holidays

• Remote delivery locations

• Unexpected operational problems

In such cases, we appreciate your patience and cooperation.

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If incorrect or incomplete information is provided:

• Delivery delays may occur

• Additional shipping charges may apply

• Orders returned due to incorrect addresses may require re-shipping fees

Parcel Refusal or Non-Acceptance

If a customer refuses to accept the parcel after dispatch:

• Forward and return shipping charges may be deducted

• Future Cash on Delivery orders may be restricted

Damaged Parcels

If your parcel appears damaged upon delivery:

• Please record an unboxing video

• Contact us immediately within 48 hours

• Share complete evidence for claim verification

Contact Information

For any shipping-related questions or support, contact us:

Orvion Express
📍 KPK Nowshehra, Pakistan
📞 +92 343 7202501
📧 orvionexpress@gmail.com

Thank you for shopping with Orvion Express. We appreciate your trust and support.